Last updated July 11, 2024
Levelsonic is a work management platform that equips teams with the tools to coordinate their tasks seamlessly.
At Levelsonic, your mission is our mission. We are dedicated to safeguarding your privacy rights, allowing you to focus on the most crucial aspects of your business with confidence.
This Privacy Statement outlines how Levelsonic processes your information and elucidates the options at your disposal concerning your data. For more details on Levelsonic's commitment to your privacy, please refer to our Privacy Commitment.
Should you have any inquiries or concerns regarding how Levelsonic processes your information or this Privacy Statement, feel free to reach out to us. Additionally, if you wish to assert your privacy rights, you can do so by visiting this link.
We have revised our Privacy Statement to incorporate details about pertinent privacy and data protection laws, as well as our operational procedures.
Ensuring your comprehension of how we handle your information and recognizing your rights under privacy and data protection laws is significant to us. We invite any questions, concerns, or feedback you may have regarding the modifications made to this Privacy Statement.
Our relationship with you
In collaboration with Levelsonic's privacy, security, and legal teams, along with numerous champions and allies across the organization, we embarked on a journey to elevate and lead our privacy program to new heights. Our commitment remains steadfast as we empower the customers who entrust us with their data and safeguard the privacy of the millions of individuals whose data we handle.
Throughout the years, Levelsonic has undergone significant transformation, emerging as one of the fastest-growing and most innovative SaaS providers globally. Despite these changes, our privacy principles and dedication remain constant:
Your personal data is yours, and customer data belongs to the customer. We are resolute in securing this data to honor the trust you place in us, ensuring that your privacy and rights are upheld.
Unlike typical lip service commitments found in other privacy policies, our stance is not merely for legal compliance. We genuinely care about your privacy, and we aim to showcase our ongoing commitment through this page and the resources we share.
If you've explored everything and haven't found what you were seeking, or if you have suggestions on how we can enhance our approach, please reach out to us.
We value all feedback received as we strive to do our best for you and your data.
Does Levelsonic adhere to privacy legislation worldwide?
Our comprehensive global privacy program is primarily aligned with the most advanced data protection regulations globally, with the EU GDPR serving as our guiding principle for ensuring privacy compliance.
If specific and unique requirements arise directly applicable to us under local laws or regulations, acting as the data processor for our customers, we commit to addressing those requirements in accordance with our legal obligations and our Data Processing Addendum with the respective customer.
Information we process
Levelsonic processes information received directly from you, automatically collected during your use of Levelsonic or visits to its websites, and information collected by Levelsonic from third parties. However, please be aware that this Privacy Statement does not extend to the processing of your information by third parties through your use of any third-party integrations available via our services. For more details on their privacy and data protection practices, kindly visit those third-party websites directly.
Information Levelsonic Receives Directly From YouInformation needed to establish an account
This encompasses the information necessary for Levelsonic to create an account for you and manage your ability to log in and out of Levelsonic:
- Identifiers, including first and last name and email address
- Your password for Levelsonic (hashed) - unique, long, and strong, please
- Information related to a third-party authentication identity provider (e.g., Google Authenticator)
If you upgrade your account to a paid account, Levelsonic may collect:
- Billing information, including name, address, and telephone number
- Financial information, such as credit card information or bank account information collected by our payment processors on our behalf
- Information about your chosen Levelsonic plan
Information you provide to us through your use of Levelsonic
- Information provided in goals, portfolios, projects, messages, tasks, and other features of Levelsonic
- Information uploaded to Levelsonic, including attachments
- Profile photo and other information you provide to describe yourself, collected only if you choose to provide it, such as your gender pronouns
- Video and audio recordings, along with transcripts of those recordings, if you use video messaging
- Professional or employment information, which may include your title or role at your company if you choose to provide this information
- Any other information you choose to provide while using Levelsonic that identifies or can be reasonably associated with you
- Other information you may provide when you interact with Levelsonic in various ways
If you directly interact with Levelsonic staff, such as our sales, user research, or user operations groups, or if you become a Levelsonic Ambassador, or if you participate in research conducted by Levelsonic’s Work Innovation Lab, Levelsonic may process the following information voluntarily provided by you:
- Your requests, questions, and responses to us via forms, email, or other means
- Information provided in connection with Levelsonic sweepstakes, contests, or research studies, if you choose to participate
- Information to verify your identity
- Geographic information, such as region and country
- Social media information
- Your date of birth
- Biometric information associated with call recordings, with your consent in accordance with applicable law
Information is automatically processed when you access our websites or utilize our mobile or desktop applications.
Information related to your use of Levelsonic and our websites:
Additionally, we may gather the following:
- Metadata and inference information associated with your use of Levelsonic, our websites, and third-party integrations to gain deeper insights into your workflow within Levelsonic. This may involve logging your actions, such as the number of Levelsonic workspaces you engage with, the quantity of tasks assigned to you, the tasks or other features you view, the timing of task or comment deletions, your interactions with features and embedded content, the types of files transmitted, and any third-party integrations you utilize.
- Internet network activity, cookies, and similar tracking technologies. Our servers automatically record data, including your web requests, IP address, browser type and settings, referring/exit pages and URLs, click counts, date and time stamp information, language preferences, and other relevant details. For a comprehensive understanding of the information collected via cookies, including details about advertising and analytics, and its utilization, please refer to our Cookies Notice.
- Information obtained through participation in beta testing, such as error reports or feedback provided by you.
- Insights into your interaction with our marketing websites, akin to levelsonic.com. This encompasses details on where you click, the duration of your page visits, scrolling behavior, mouse hovers, and other relevant data, aiding us in better understanding your experience and providing you with an optimal user experience.
- Device information and activity when accessing Levelsonic via a mobile device. This includes specifics about the type of device used, device IDs, operating system version, and mobile network information, ensuring the delivery of the correct application version.
- Derived device geolocation information, including an approximate geographic location inferred from an IP address.
How we use your information
Levelsonic utilizes your information for the operation of our products and services, communication with you, processing transactions related to changes in Levelsonic plans, ensuring security and fraud prevention, and complying with the law. Specifically, we may process your information to:
- Provide services to you and operate our business.
- Maintain, provide, and enhance our products and services.
- Suggest Levelsonic Help Center articles that may be relevant to you.
- Better understand user interests and needs, customizing Levelsonic for you.
- Analyze and research how you interact with our websites and applications.
- Protect Levelsonic and you, including securing systems and products against fraud or unauthorized activity, identifying and fixing bugs and errors, and complying with global laws and regulations.
- Investigate alleged violations of our User Terms of Service in good faith.
- Comply with valid legal subpoenas, requests, or other lawful processes in good faith, meeting the requirements of our Law Enforcement Guidelines or as otherwise determined necessary to respond.
If you use Levelsonic as part of an organization, company, or academic institution, Levelsonic will process your information as required by our contract with your organization or academic institution. These contractual terms may differ from, and take precedence over, the uses described in this Privacy Statement in the event of a conflict.
Additionally, we use information about your use of Levelsonic, account details (which may include your email address and name), and information related to third-party integrations to:
- Communicate with you about Levelsonic through phone, text, email, or chat.
- Provide important notices, updates, product changes, and necessary alerts, such as security and fraud alerts.
- Market Levelsonic services to you via email, phone, and mail. You can unsubscribe from promotional marketing communications at any time.
- Advertise Levelsonic to you.
- Facilitate reporting and analyze the performance of the Levelsonic platform or features.
- Provide webinars or public presentations.
- Demonstrate Levelsonic or provide you access to a demo Levelsonic instance.
- Process your information at your direction.
- Provide cross-device management of your account to save preferences across devices and analyze product and service usage.
We also use the information to:
- Provide support and gather feedback.
- Respond to information requests.
- Identify and troubleshoot issues with your account and answer questions.
- Resolve support requests.
- Provide reports about usage.
- Survey opinions through surveys, research studies, and questionnaires.
Combined Information:
Unless prohibited by law, we may combine information collected through your use of our products and services with information from other sources, both online and offline, and use that combined information as outlined above.
Aggregated and De-identified Data:
We may aggregate and/or de-identify information related to your use of Levelsonic so that it can no longer be linked to you or your device. This aggregated and de-identified data may be used for research and marketing purposes, and may be disclosed to third parties, including advertisers, promotional partners, sponsors, event promoters, and others.
Artificial Intelligence and Machine Learning:
Certain features in Levelsonic are powered by artificial intelligence (AI) and machine learning. Admins and super admins can adjust AI preferences for your domain at any time through the admin console.
When features powered by Levelsonic AI are enabled in your domain, we use metadata related to your domain’s use of Levelsonic to train machine learning models. Depending on the model and the feature, these machine learning models power features in your domain and other Levelsonic domains.
When features powered by AI Partners are enabled in your domain, we leverage third-party LLM service providers. Our third-party LLM service providers do not use customer data to train their models.
For more information about AI in Levelsonic, please review Levelsonic Intelligence AI features and admin controls.
Levelsonic may use AI technologies, including bots on our websites and in our product, to communicate with you, respond to your comments and questions, and provide information about our products and services. Learn more by visiting Levelsonic’s Trust Center.
Legal Bases for Processing:
For details about the legal bases Levelsonic relies on to process your information, please visit Other Important Information.
How we disclose your information
We must disclose the information we gather about you to ensure the smooth operation of our products and services and to conduct our business under the following circumstances:
Service providers and subprocessors: Levelsonic may grant access or reveal your information to select third parties utilizing the information on our behalf to assist in providing Levelsonic’s services, website, and features. These third parties offer various services, including but not limited to sales, marketing, content and feature provision, artificial intelligence-enabled functionality, advertising, analytics, research, data storage, security, fraud prevention, and other services.
Advertising partners: Information collected when you visit a Levelsonic website (including email addresses) may be provided to service providers who may "match" this information in de-identified form to cookies (or mobile ad identifiers) and other proprietary IDs. This is done to provide you with more relevant Levelsonic ads when you visit other websites. Our advertising partners may also use cookies and similar technologies on our website to display more pertinent advertising about Levelsonic on other websites that you visit.
Because you ask us to disclose: We may disclose your information to third parties when you request us to do so. This includes instances when you connect Levelsonic with other tools through our available integrations.
Consistent with your settings within our products and services: Please be aware that the information you submit through and post to Levelsonic may be viewable by other users in your workspace, team, division, or organization, depending on the specific settings you have selected and if an organization has been created for your domain.
Affiliates and subsidiaries: The information we collect may be disclosed within the Levelsonic family of companies to provide Levelsonic’s services to you.
Business transfers: In the event of a change in ownership of all or substantially all of our business or the sale of all or some of our assets as part of a bankruptcy or other proceeding, we may transfer your information to the new owner to ensure the continued operation of the services. Your information would remain subject to the promises and commitments contained in this Privacy Statement until the acquiring party updates it. If such a transfer is subject to additional mandatory restrictions under applicable laws or agreements, Levelsonic will adhere to those restrictions.
Compliance with legal obligations: To comply in good faith with a valid legal subpoena, request, or other lawful process that meets the requirements of our Law Enforcement Guidelines. Individuals or customers will be notified of such requests unless prohibited by law or court order or in exceptional circumstances, such as an emergency involving the risk of bodily injury or death to a person or group of people or potential harm to minors.
Your company’s own Levelsonic account administrator: If you are using Levelsonic in connection with an organization, academic institution, or company domain, your company’s Levelsonic account administrator can export data associated with the domain they manage if they have a subscription plan that allows them to do so.
Public forums: Levelsonic's public forums, like the Levelsonic community forum, allow you to upload and post comments or feedback publicly with other users. Information submitted through such public forums is not confidential, and Levelsonic may use it for various purposes, including testimonials or other marketing materials. Information posted openly in these ways will be available to the public and potentially accessible through third-party search engines. Other users can read, collect, and use such information, which could lead to receiving unsolicited messages.
We use and disclose the categories of information we collect from and about you in line with the various business purposes discussed throughout this Privacy Statement. Your information is not disclosed to third parties for their own direct marketing purposes.
Safeguarding, storing, transmitting, and maintaining your information
When you input personal information such as a credit card number on our website or through our App, we employ secure socket layer technology (SSL) to encrypt that information. For online purchases with credit cards, your credit card number is received in encrypted form, and it is transferred to our credit card processor, Stripe, for processing. Our staff does not have access to this information, and we do not retain PIN data or 3-digit security codes.
We utilize suitable technical and organizational security measures to safeguard your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, both during transmission and upon receipt. However, it's important to acknowledge that no method of transmission over the Internet or electronic storage is entirely foolproof. Therefore, we cannot guarantee its absolute security.
Changes to this privacy notice
Modifications to this Privacy Notice will be implemented as necessary in response to evolving legal, technical, or business developments. When we revise our Privacy Notice, we will take appropriate steps to notify you, commensurate with the significance of the changes made. Consent will be sought for any substantial changes to the Privacy Notice where required by applicable data protection laws.
You can ascertain the last update of this Privacy Notice by checking the "last updated" date provided at the top. The updated Privacy Notice is applicable to all present and past users of the website, superseding any prior notices that may be incongruent with it.
